Our goal at Prep Dish is simple:
- save you time & decrease stress
- ensure healthy & gluten-free tastes delicious
- bring back family dinners
- create happier, healthier people!
All while providing excellent customer service along the way.
Here are a few common questions our Customer Service department gets. We hope they help you too!
How do I update my account settings and/or credit card info?
To update your name, address, email address, credit card info, etc., please log on to your account by clicking here. You will then click on My Account and select the appropriate link.
**Note: if you subscribed prior to 1/1/2016, you will not be able to update credit card information. Please contact please contact our Customer Service Department for assistance.
Will I have access to meal plan archives?
Yearly and Premium subscribers have access to a meal plan archive via our customer log-in site. Monthly subscribers have access to the current month’s meal plans only and the menu links are replaced at the end of the month with the next month’s meal plans. You can learn more about our different subscription levels here.
Can I change my Prep Dish frequency?
Absolutely! You may upgrade or downgrade between monthly, yearly or premium at any time. If you have any questions or wish to set this up, please contact our Customer Service Department.
How do I cancel my automatic account renewal?
Thank you for trying Prep Dish! We hope that you learned a few tip and tricks to make dinner time an easy, fun and healthy experience. If you wish to cancel your Prep Dish subscription, please follow these steps:
1.) Log on to your account by clicking here. You may retrieve your password here as well.
2.) Click on My Account
3.) Click on Cancel my Subscription and follow directions from there. The screen will refresh to confirm action and a cancellation email will be sent to confirm your cancellation.
You will receive meal plan access until the end of your subscription period. No further billing will occur.
**Note: if you subscribed prior to 1/1/2016, you will not be able to follow this method. Please contact our Customer Service Department for assistance. Allow 48 hours for cancellation requests to be processed.
What is your cancellation & refund policy?
50% Flash Sales
If you purchased a monthly subscription, we do not issue refunds on the $7 first month charge once the meal plans are received. Please see our policy on auto renewal plans below. If you purchased the $49.50 or $74.50 annual plans, we offer a 50% refund if you feel it is not a good fit for you and you contact our Customer Service Department within 2 weeks of your purchase date. Full refunds will not be offered. All subscriptions auto-renew at the full rate, $14 for monthly, $99 for annual, $149 for premium.
2 Week Free Trial
At the end of your trial period, your account will auto-renew for the full rate, $14/month. To avoid auto-renewal charges, please cancel your account at any time within the trial period by following the cancellation instructions (above) . If you forget to cancel and are charged, please let us know within 48 hours of the initial auto-renewal charge and we’ll be happy to issue you a refund for the amount of the charge.
Due to the deeply discounted trial offer, we do not offer refunds on $4 trials. You are welcome to try a free week before you purchase by subscribing to our newsletter and downloading the free meal plan. To avoid auto-renewal charges, please cancel your account at any time within the trial period by following the cancellation instructions (above) . If you forget to cancel and are charged, please let us know within 48 hours of the initial auto-renewal charge and we’ll be happy to issue you a refund for the amount of the charge.
Month-to Month Auto Renewal Plan
Your month-to-month plan covers one month of meal plans delivered to you upon subscription as well as a month’s worth of emails from Allison with tips for the month and added bonus recipes and/or meal plans. For that reason, we do not offer a refund on the initial $14 payment. We do encourage potential subscribers to try try a free week before purchasing by subscribing to our newsletter and downloading the trial meal plan.
Note that your credit card will be automatically charged for $14 every 28 days until you cancel. If you do not want to be charged on your next month’s renewal, please cancel your account at any time within the current month by following the directions above. If you forget to cancel and are charged, please let us know within 48 hours of that charge, and we’ll be happy to issue you a refund for the amount charged.
Annual & Premium Auto Renewal Plan
Your annual subscription plan covers a full 12 months. After that, we will auto-renew your subscription on the date of purchase until you cancel. If you wish to cancel your service, which we certainly hope you don’t, you will be given a full refund if you cancel within the first 2 weeks of your auto renewal date. To cancel your account, please log-in or contact our Customer Service Department.
All specifications and statements of policy listed above are current at the time of publication and are subject to change without notice. Prices are subject to change; customers will be notified beforehand.