Customer Support
Our goal at Prep Dish is simple:
- save you time & decrease stress
- ensure healthy & gluten-free tastes delicious
- bring back family dinners
- create happier, healthier people!
All while providing excellent customer service along the way.
Here are a few common questions our Customer Service department gets. We hope they help you too!
How do I update my account settings and/or credit card info?
To update your name, address, email address, credit card info, etc., please log on to your account at https://members.prepdish.com. You will then click on My Account and select the appropriate link.
*Note: if you subscribed prior to 1/1/2016, you will not be able to update credit card information. Please contact please contact our Customer Service Department for assistance.
Will I have access to meal plan archives?
Annual and Premium subscribers have access to a meal plan archive via our customer log-in site. Monthly subscribers have access to the current month's meal plans only, and the menu links are replaced on the last Friday of each month with the next month's meal plans. Learn about our plans, right here.
Can I change my Prep Dish subscription plan?
Absolutely! To upgrade your subscription plan, simply place a new order on Subscribe page, and your account will be automatically updated. If you have any questions or wish to downgrade your subscription level, please contact our Customer Service Department.
Yearly and Premium subscribers have access to a meal plan archive via our customer log-in site. Monthly subscribers have access to the current month's meal plans only, and the menu links are replaced on the last Friday of each month with the next month's meal plans.
How do I cancel my automatic account renewal?
Thank you for trying Prep Dish! We hope that you learned a few tips and tricks to make dinner time an easy, fun and healthy experience. If you wish to cancel your Prep Dish subscription, please follow these steps:
(1) Log on to your account at https://members.prepdish.com.
(2) Click on the My Account.
(3) Click on “Cancel my Subscription” and follow directions from there. The screen will refresh to confirm action and a cancellation email will be sent to confirm your cancellation.
You will receive meal plan access until the end of your subscription period. No further billing will occur.
**Sending an email to customer service does not cancel your subscription. You must log in and follow the steps above to cancel your auto-renewal. We are happy to provide further assistance if needed, but are unable to cancel your auto-renewal for you.
**Note: if you subscribed prior to 1/1/2016, you will not be able to follow this method. Please contact our Customer Service Department for assistance. Allow 48 hours for cancellation requests to be processed.
What is your cancellation & refund policy?
Free Trials
At the end of your trial period, your account will auto-renew for the subscription plan you selected: Monthly, Annual, or Premium. To avoid auto-renewal charges, please cancel your account at any time within the trial period by following the cancellation instructions (above) . If you forget to cancel and are charged, please let us know within 48 hours of the initial auto-renewal charge, and we’ll be happy to issue you a refund for the amount of the charge.
Yearly & Premium Auto Renewal Plans
Your Yearly & Premium subscription plan covers a full 12 months. After that, we will auto-renew your subscription on the date of purchase until you cancel. You are eligible for a full refund for 14 days after a charge is processed. A request for a refund, either from the date of initial purchase or after an auto-renewal, can be made with our Customer Service Department.
Monthly Auto Renewal Plans
Your Monthly subscription plan covers one month. After that, we will auto-renew your subscription each month on the date of purchase until you cancel. You are eligible for a full refund for 48 hours after a charge is processed. A request for a refund, either from the date of initial purchase or after an auto-renewal, can be made with our Customer Service Department.
Specialty Meal Plans, Gift Purchases & Individual Products
Refunds are not issued for specialty meal plans or individual products because these are emailed to you immediately after your order is received. This includes our Gift Certificate Purchases, Specialty Meal Plans (AIP, 5 Week Reset, Alkaline), Holiday e-Cookbook, Entertainment & Breakfast Bundles, Nutrition Facts and Separated Recipes, and the Unlimited subscription plan offer. (Gift certificates are non-refundable and non-transferable.) Visit our Shop to learn more. If you have specific questions, contact our Customer Service Department.
Prep Dish Challenges
Refunds are not issued for Challenge purchases because participants have access to all Challenge materials upon sign-up. Exceptions will be made for those who are Premium Prep Dish subscribers at the time of purchase. Contact our Customer Service Department for assistance.
Flash Sales
If you purchased a monthly subscription, we do not issue refunds on the first monthly charge once the meal plans are received. This includes purchases during any special offer, such as a free download with purchase, etc. Please see our policy on auto renewal plans above. If you purchased the annual or premium plans, we offer a 50% refund if you feel it is not a good fit for you and you contact our Customer Service Department within 2 weeks of your purchase date. Full refunds will not be offered. All subscriptions auto-renew at the full rate, $28 for monthly, $161 for annual, and $195 for premium.
All specifications and statements of policy listed above are current at the time of publication and are subject to change without notice. Prices are subject to change; customers will be notified beforehand.
Please email [email protected] to contact our Customer Service Service Department directly.